Refund policy

Returns & Exchanges

We want you to love what you wear. If something isn't right, you may return or exchange it within 30 days of delivery.

Eligibility

• Items must be unworn, unwashed and in original condition with all tags attached.
• Earrings and socks are final sale for hygiene reasons unless they arrive damaged or defective.
• Items purchased with a discount code of 30% or more are final sale.

How to start a return

1. Email customerservice@kingstrinity.com with your order number and the item(s) you'd like to return or exchange.
2. We'll reply with return instructions and the return address.
3. Ship your item back. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Original shipping charges are not refundable.

Exchanges

Need a different size or color? Let us know in your email and we'll ship the replacement as soon as your return arrives, subject to availability.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with a photo and we'll make it right at no cost to you.